Policies, Terms & Conditions

Cancellation & Refund Policy

*Last updated on 19th Nov 2025

Cancellation Policy:

• Up to 5 Rooms: Cancellation made 7 days or more prior to the check-in date: Full refund of the advance paid. Cancellation made within 7 days of check-in: Retention charges will apply.
• 6 to 10 Rooms: Cancellation must be made 15 days prior to the check-in date to be eligible for a refund.
• More than 10 Rooms: Cancellation must be made 20 days prior to the check-in date to be eligible for a refund.

• Permitted within the free cancellation period, subject to availability.
• Any rate differences will be borne by the guest/booker.

• For payments made via credit card or online payment links, a 5% payment gateway charge will be deducted from the refund amount.

Privacy Policy

**Last Updated: November 19, 2025**

Valmere Hotels & Resorts is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard information provided when you use our website.
 

Information We May Collect

• Name and job title
• Contact details, including email address and phone number
• Location, preferences and interests
• Information provided through enquiries, surveys, bookings or promotional activities
•  

How We Use Your Information

• Maintain internal records
• Improve our services and website experience
• Process enquiries and provide relevant services
• Send promotional offers and updates, where permitted
• Conduct customer research and better understand guest preferences

Cookies

Your Personal Information

Disclaimer

Terms & Conditions

Website Terms & Conditions

Welcome to the Valmere Hotels & Resorts website. By accessing or using this website, you agree to these Terms & Conditions along with our Privacy Policy and other applicable policies.

Valmere Hotels & Resorts is a luxury brand of Mount Hotels. All legal, contractual, statutory, taxation, billing, payment and related documentation is undertaken and issued in the name of MOUNT HOTELS.

For legal purposes, the website is owned and operated by MOUNT HOTELS, having its registered/operational office at Gorge Mahabert Road, Sevoke Road, Siliguri, West Bengal – 734001.

Terms of Use

• Website content is provided for general information and may be changed without prior notice.

• While reasonable efforts are made to maintain accurate information, Valmere Hotels & Resorts / Mount Hotels does not guarantee the completeness, accuracy or suitability of all website content.
• Use of information, services or materials available on this website is at the user's discretion and responsibility.
• All website designs, photographs, graphics, logos, trademarks and other content are owned by or licensed to Valmere Hotels & Resorts / Mount Hotels and may not be copied or reproduced without prior written permission.
• External website links may be provided for convenience. We are not responsible for the content or practices of third-party websites.
• Unauthorised use of this website or its intellectual property may result in legal action.
• Linking to this website for commercial purposes requires prior written approval.
• All transactions, bookings and payments are subject to applicable booking, cancellation and payment policies.
• We shall not be responsible for losses arising from payment or transaction declines caused by banks, card issuers, payment gateways, transaction limits or other third-party financial service providers.

These Terms & Conditions shall be governed by the laws of India, and any disputes shall be subject to the jurisdiction of the appropriate courts and regulatory authorities in India.

 

Hotels & Resorts

Standard Rate Inclusions: All our rates are inclusive of accommodation in a spacious and elegantly appointed room and breakfast for 2 adults.

Standard Guarantee Policy: A credit card authorisation or an advance deposit equivalent to 1-night stay amount or 50% of the total stay amount, whichever is higher, is required at the time of making the reservation as a guarantee to hold the reservation on a confirmed basis.

Standard Modification/Cancellation Policy: Modification or cancellation made 15 days or more prior to the arrival date shall not incur any cancellation charges. Modification in the form of stay reduction or cancellation made between 15 to 3 days before the arrival date shall incur cancellation charges equivalent to 1-night stay amount or 50% of the total stay amount, whichever is higher. Modification in the form of stay reduction or cancellation made between 3 and 0 days before the arrival date shall incur cancellation charges equivalent to 100% of the total cancelled stay amount.

PS: All standard Policies are applicable when a specific reservation policy is not mentioned in the 'Reservation Confirmation' document.

Payment Policy: Payment can be made using a credit card, payment gateway link, deposit in the bank account or demand draft before the due date.

Applicable Taxes: Taxes are applicable at the time of reservation.

Arrival & Departure Policy: Check-in time is 14:00 hours, while check-out time is 12:00 hours for all Valmere Hotels & Resorts. Early check-in and late check-out are chargeable as per the hotel policy. It is mandatory for guests to present valid photo identification at the time of check-in. Such documents can be either an Indian Aadhaar Card, an Indian driver’s license, an Indian Voter ID card, or an Indian or International passport. PAN cards are not accepted. Valmere Hotels & Resorts reserves the right to refuse check-in in the absence of a valid identification document.

Extra Guest Policy: Valmere Hotels & Resorts operates only on a double occupancy per room basis with a maximum occupancy of up to 3 guests. Extra guests above the age of 12 years being accommodated in the same room along with 2 adults, taking an extra bed may be accommodated at a charge. This policy is applicable to reservations in Deluxe Rooms, Premium Rooms, and Suite Rooms. Family Rooms at Valmere Hotels & Resorts, however, can accommodate up to 4 guests above the age of 12 years.

Child Policy: Child sharing for up to 2 children below 5 years without an extra bed is complimentary. Child Sharing for 1 child above 5 years without an extra bed is charged only for meals and stay. In case of a requirement for an extra bed in the room, charges shall be the same as adult guest-sharing charges.

Extra Occupant Charges: Valid with effect from 1st April 2019
 

Rules & Policies

Check-in time: 2:00 PM
Check-out time: 12:00 Noon

Safety and Hygiene:

• Quarantine protocols are being followed as per local government authorities.

• Guests from containment zones are not allowed.

• Shared resources in common areas are properly sanitised.

• Property staff are trained on hygiene guidelines.

• Guests with a fever are not allowed.

• Only those guests with a safe status on the Aarogya Setu app are allowed.

• Hand sanitiser is not provided in guest accommodation and common areas.

Guest Profile:

• Unmarried couples allowed

• Bachelors allowed

• Guests below 18 years of age are allowed.

• Suitable for children

Room Safety and Hygiene:

• Hand sanitisers are not available in the rooms.

Payment Related:

• Credit/debit cards are accepted.

• Master Card and Visa cards are accepted.
• UPI Payments are accepted.
• Cash Payment are accepted.

Food Arrangement:

• Non-veg food is allowed.

• Outside food is not allowed.

Food & Drinks Hygiene

• COVID-19 guidelines for food hygiene are followed as per government guidelines.

• Social distancing is followed in restaurants.

• Serve ware and supplies are sanitised before they are brought to the kitchen.

Smoking/Alcohol Consumption Rules:

• Smoking within the premises is allowed.

Property Accessibility

• The property is elderly-friendly/disabled-friendly.

• The property has a wide entryway.

Pet(s) Related:

• Pets are not allowed

• No pets are living on the property

Physical Distancing:

• Social distancing protocols are followed.

• Contactless check-in and check-out service is available.

• Contactless room service is available.

• Physical barriers are deployed at appropriate places.

• Cashless payment is available.

ID Proof Related:

• Aadhar, driving license, passports, and the Government. IDs are accepted as ID proof.

• Office IDs, PAN cards, and Non-Government IDs are not accepted as ID proof(s).

• Local IDs not allowed

Other Rules:

• Allows private parties or events